Question 1

How do I make a reservation?

Accepted Answer

Call or text our reservation line at (936) WE-PARTY / (936) 937-2789.

Question 2

Can I cancel my reservation?

Accepted Answer

Yes. To receive a full refund of your reservation/security deposit, the reservation must be canceled more than 72 hours before scheduled delivery.   Reservation/security deposits will NOT be refunded if the reservation is canceled within 72 hours of scheduled delivery. A cancelation due to inclement weather within 72 hours of delivery, will result in the deposit being held for a rain check. Customers have 90 days to use the rain check.

Question 3

Are your jumpers safe and clean?

Accepted Answer

Yes. The jumpers are cleaned after every rental. We inspect them upon set up to ensure your safety. We ask that any concerns regarding cleanliness and/or safety be reported to us within 1 hour of set up.

Question 4

What if it rains during my event?

Accepted Answer

If you cancel within 72 hours of delivery due to inclement weather, we will offer a rain check on your deposit that will be good for 90 days.  Reservation/security deposits are nonrefundable within 72 hours of delivery.    NOTE: If it rains AFTER delivery - there are no rain checks, refunds or discounts.

Question 5

Can I keep the jumper overnight?

Accepted Answer

Yes. We offer daily and weekend rental options.

Question 6

How many children can use the jumpers?

Accepted Answer

Only compatible groups and sized jumpers should play in each unit at the same time.   Max capacity for the jumpers:   8 years old & under = 9 children         9-12 years old = 6 children       13-17 years old = 3 to 4 children                      Adults = 3 adults

Question 7

How do I know that you will show up?

Accepted Answer

We call to confirm delivery time and set up the day before. We will call 1 hour before delivery at the customers request.

Question 8

Is there a deposit required for the reservation?

Accepted Answer

Yes. To make a reservation a refundable deposit of $75 is required. The cost of the rental is due at the time of delivery. The reservation/security deposit is refunded to your account within 2-5 business days after the inspection / pick up of rental. If multiple items are rented, a deposit of $75 is required per item.

Question 9

Do you deliver to my area?

Accepted Answer

We provide rental services to the Kent County, Delaware. Delivery is included in our pricing.  If you live outside of the Kent County, Delaware area and wish to use our services - please contact us to discuss options/pricing.

Question 10

Does the blower need an electric energy source? How much energy does it use?

Accepted Answer

You will need to have access to an electrical outlet serving 120V. If renting a jumper in a park, you will need to use a power generator. REMINDER - check with the park for permit requirements.

Question 11

What time do you deliver and pick up the jumper?

Accepted Answer

Delivery times vary depending on the customer's needs. Please communicate any special requests to us when booking your reservation.

Question 12

How long does a jumper take to set up and take down?

Accepted Answer

It typically only takes 15-30 minutes to install and take down.

Question 13

Do you offer hourly rental?

Accepted Answer

No. We take the set up and cleaning of our jumpers serious! Due to the requirement to clean before each rental, hourly rentals are not feasible.

Question 14

Will the jumper blow away?

Accepted Answer

We use heavy duty steel stakes when securing our jumpers. However, wind at times can be extremely powerful. If at any time during the rental period there is a concern for safety due to windy conditions - all jumpers should exit the jumper immediately, and deflate the jumper until the wind conditions return to normal.

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Frequently Asked Questions