Frequently Asked Questions
Q.How do I make a reservation?
A.Call or text our reservation line at (302) 321-2888 or book online.
Q.What is the difference between a "1 Day", "2 Day/ Overnight", and "Weekend" rental?
A.1 DAY RENTALS - are defined as an "average" rental time greater than 6 HOURS. Customers may request additional time if needed but MAY result in an additional cost. 1 Day rentals do NOT allow the customer to keep a jumper overnight.
OVERNIGHT RENTALS - are defined as a rental time of OVERNIGHT and a pick-up BEFORE 10AM the 2nd day of rental.
2 DAYS RENTALS - are defined as a rental time of OVERNIGHT and a pick-up AFTER 10AM the 2nd day of rental.
WEEKEND RENTALS - are defined as a rental period starting FRIDAY at 5 PM and pick-up on SUNDAY after 10AM.
OVERNIGHT RENTALS - are defined as a rental time of OVERNIGHT and a pick-up BEFORE 10AM the 2nd day of rental.
2 DAYS RENTALS - are defined as a rental time of OVERNIGHT and a pick-up AFTER 10AM the 2nd day of rental.
WEEKEND RENTALS - are defined as a rental period starting FRIDAY at 5 PM and pick-up on SUNDAY after 10AM.
Q.Can I cancel my reservation?
A.Yes. To receive a full refund of your reservation/security deposit, the reservation must be canceled more than 3 Days before scheduled delivery.
Reservation/security deposits will NOT be refunded if the reservation is canceled within 3 Days of scheduled delivery, instead will result in the deposit being held for a rain check. Customers have 1 Year to use the rain check. .
Backyard Adventure Rentals reserves the right to cancel reservations at any time due to safety hazards. If we make the decision to cancel a reservation - customers will receive a full refund including the security deposit.
Reservation/security deposits will NOT be refunded if the reservation is canceled within 3 Days of scheduled delivery, instead will result in the deposit being held for a rain check. Customers have 1 Year to use the rain check. .
Backyard Adventure Rentals reserves the right to cancel reservations at any time due to safety hazards. If we make the decision to cancel a reservation - customers will receive a full refund including the security deposit.
Q.Can I keep the jumper overnight?
A.Yes. We offer 2 DAYS/ OVERNIGHT rental options. This option offers customers to pay a little extra to keep the bouncer/slide over night and enjoy the fun for 2 days!
Q.How many children can use the jumpers?
A.Only compatible groups and sized jumpers should play in each unit at the same time.
Max capacity for the jumpers:
8 years old & under = 9 children
9-12 years old = 6 children
13-17 years old = 3 to 4 children
Adults = 3 adults
Q.Is there a required deposit?
A.Yes. To make a reservation a deposit of 50% of the order total is required. This deposit is applied to your order total and the remaining invoice payment is expected to be made prior to the event.
Q.Do you offer hourly rental?
A.No. We take the set up and cleaning of our jumpers serious! Due to the requirement to clean before each rental, hourly rentals are not feasible.
Q.What if it rains during my event?
A.If you cancel within 3 Days of delivery due to inclement weather, we will offer a rain check on your deposit that will be good for 1 Year. Reservation/ deposits are refundable if you cancel greater than 3 days prior to the event.
NOTE: If it rains AFTER delivery - there are no rain checks, refunds or discounts.
NOTE: If it rains AFTER delivery - there are no rain checks, refunds or discounts.
Q.Will the jumper blow away?
A.We use heavy duty 18" steel stakes when securing our jumpers. However, wind at times can be extremely powerful. If at any time during the rental period there is a concern for safety due to windy conditions - all jumpers should exit the jumper immediately, and deflate the jumper until the wind conditions return to normal.
Q.Do you provide quality customer service and rental equipment?
A.Absolutely!!! We pride ourselves on being the local 5 star option providing our customers the best rental service in the industry. All of our rental equipment is commercial grade and top quality. Check out our Google & Facebook reviews for yourself by clicking the link below.
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Q.What time do you deliver and pick up the jumper?
A.Delivery times vary depending on the customer's needs. For 1 day rentals, we deliver and set up the morning of your event and pick-up in the evenings on the same day. Please communicate any special requests to us when booking your reservation.
Q.Do you provide extension cords and/or water hoses?
A.Yes. All of our delivery trucks have extension cords and water hoses (for the wet rentals). Please ensure the set up area is within 100' of the electric and water source.
Q.How long does a jumper take to set up and take down?
A.It typically takes our crews 30-45 minutes to set-up and take-down bounce houses. Combos and water slides take longer to set up due to the additional stakes and straps required for safety.
Q.Are your jumpers safe and clean?
A.Yes. The jumpers are cleaned after every rental. We inspect them upon set up to ensure your safety. We ask that any concerns regarding cleanliness and/or safety be reported to us within 1 hour of set up.
Q.How do I know that you will show up?
A.We contact each customer the day before delivery to confirm delivery times.
Q.Do you deliver to my area?
A.All of our prices include delivery within areas of Kent and Sussex County, Delaware. Please contact us if you have any concerns regarding our delivery options/pricing.